#Code zero patrol uber drivers#
#Code zero patrol uber driver#

The driver was only nine minutes away when they asked that the trip be cancelled.

“If a driver-partner cancels a trip, for example because after accepting they realise they’re driving in the opposite direction to the pick-up location, Uber’s platform matches a new driver-partner with the rider,” the spokesperson told.

#Code zero patrol uber drivers#

Others argued the problem was rampant across the whole industry, and they had experienced similar issues with standard taxi drivers.Īn Uber spokesperson said drivers didn’t earn money on trips they accept and then reject before starting. Someone else claimed they got charged “for an entire trip one time I didn’t even take”. I’d had a few drinks and didn’t even think about the cancellation fee. “I’ve had this happen in Melbourne, we got in the Uber and he said, ‘if you guys just want to pay cash, I’ll do it cheaper’, so I was like yeah cool. Other Uber users claimed they had previously paid a cancellation fee because their driver could no longer complete their trip. “These greedy drivers need to stick to taxis.” “If you do what they say and cancel, you’ll pay the cancellation fee, and then the same trip would almost double because of ‘surge pricing’ due to supply being less than demand. Thank you for understanding,” his response read. “You cancel please mate, it won’t cost you anything – I’d rather not spend $8 on a cancellation and plus the surge price when I need to get home. The passenger responded by telling the driver he was not comfortable cancelling the ride because it was going to set him back $8 on top of a replacement ride. “Hi sorry it’s long way it’s not worth with fuel price please cancel it thanks,” read a private message from the driver, uploaded by the passenger to Facebook. The issue was raised this week by a passenger who was asked by an Uber driver to cancel a trip they booked in Brisbane on Monday. Uber drivers have adopted an exploitative tactic that involves pressuring passengers into paying expensive cancellation fees, an upset customer has alleged.īy messaging passengers requesting they cancel their ride, drivers try to pass on the fee – typically about $8 – to people they can no longer service.īy doing so, they leave passengers with little choice but to cancel the trip in order to book another one, oftentimes exposing them to increased fare prices.